What we do:
Our crisis management team has managed some of the most challenging crises in law enforcement. Once a crisis develops, our team will help your organization chart a course, response, and strategy.
We have a deep understanding of the unique challenges a law enforcement agency must manage following an officer-involved shooting, in-custody death, or any other significant event that is likely to attract scrutiny.
We know how to effectively manage and communicate during a crisis situation to minimize institutional exposure and manage organizational reputation risk. Our clients often comment on how quickly we intervene with support and a strategic plan. They also appreciate the fact that we consider all angles, the short- and long-term, and the nuances of their organization.
In doing so, we work closely with communications and legal teams to deliver timely, consistent, and relevant messaging to the audiences that matter most, either in preparation for or in reaction to high visibility issues.
There’s never a one-size-fits-all approach to a crisis. Our experience with departments of all sizes provides the foundation for immediate action based on proven, successful practices, and customized plans.
We have a deep understanding of the unique challenges a law enforcement agency must manage following an officer-involved shooting, in-custody death, or any other significant event that is likely to attract scrutiny.
We know how to effectively manage and communicate during a crisis situation to minimize institutional exposure and manage organizational reputation risk. Our clients often comment on how quickly we intervene with support and a strategic plan. They also appreciate the fact that we consider all angles, the short- and long-term, and the nuances of their organization.
In doing so, we work closely with communications and legal teams to deliver timely, consistent, and relevant messaging to the audiences that matter most, either in preparation for or in reaction to high visibility issues.
There’s never a one-size-fits-all approach to a crisis. Our experience with departments of all sizes provides the foundation for immediate action based on proven, successful practices, and customized plans.
Our approach:
Our team quickly integrates with leadership, legal, and communications teams to assess the crisis, understand the context and available resources. We collaborate to develop and deliver an integrated crisis communications strategy, while providing ongoing strategic counsel, crisis management and communications support.
Our services include:
On-call, Retainer-Based Services allow for immediate, 24/7 access to crisis communications counsel and support on an as-needed basis. This arrangement also includes media monitoring, reporting, and analysis of news/incidents/trends that affect or could affect the organization and its stakeholders, as well as regular and ad-hoc correspondence with leadership to understand issues that might warrant careful proactive planning and communications.
Hourly Counsel & Support Services are available on an hourly basis on matters requiring communications counsel and support. Each new matter requires an initial payment. Work that exceeds the initial payment is charged hourly.
Our services include:
- Crisis Communications Plans Development
- Content Creation (e.g., statements, letters, talking points, timelines, plans, Q&A, social media posts, website content, etc.)
- Stakeholder Communications
- Internal and External Communications Strategies
- Media/Social Media Management and Response
- Reputation Management
- Threat Assessments
- Media Training
- Crisis Workshops
- Social Media Crisis Training
- On-Call Counsel & Issues Management Retainer
On-call, Retainer-Based Services allow for immediate, 24/7 access to crisis communications counsel and support on an as-needed basis. This arrangement also includes media monitoring, reporting, and analysis of news/incidents/trends that affect or could affect the organization and its stakeholders, as well as regular and ad-hoc correspondence with leadership to understand issues that might warrant careful proactive planning and communications.
Hourly Counsel & Support Services are available on an hourly basis on matters requiring communications counsel and support. Each new matter requires an initial payment. Work that exceeds the initial payment is charged hourly.